Tim Wentworth, former CEO of Express Scripts.
David A. Grogan | CNBC
Incoming Walgreens CEO Tim Wentworth on Thursday briefly praised the company’s pharmacy staff, but made no mention of the three-day protest walkouts they held this week over poor working conditions.
The walkouts reflect rising dissatisfaction among pharmacy employees, who have complained for years about having to grapple with understaffing and burdensome work expectations imposed by corporate management. The Covid-19 pandemic worsened those issues, with new duties such as testing and vaccinations stretching employees even thinner.
The growing labor pressure is just one of several challenges Wentworth will have to face when he steps into the chief executive role on Oct. 23.
He will also have to grapple with a profit squeeze due to falling demand for Covid products and Walgreens’ rocky transition from being a major drugstore chain to a large health-care company.
Wentworth, during the company’s earnings call Thursday, shared a story about how an employee at a store in Rochester, New York, “professionally and cheerfully” helped deliver a critical medication prescription for his mother.
“It was the kind of experience I appreciate and everyone deserves,” Wentworth said in his first remarks as incoming CEO since Walgreens announced his appointment on Tuesday.
He said committed pharmacists and other team members can collectively “improve the lives of each person who walks through our door in my mom’s hometown Walgreens in Rochester, and in every store we operate.”
The experiences he has had with employees made his decision to join Walgreens “frankly, an easy one,” Wentworth added.
His remarks partly echoed a statement the company issued earlier this week in response to the walkouts.
A Walgreens spokesperson touted the company’s pharmacy teams in the statement, noting that they work “tirelessly to serve our communities.”
But the spokesperson also acknowledged that the “last few years have required an unprecedented effort from our team members.”
Walgreens is engaged and listening to the concerns of pharmacists and pharmacy technicians, the spokesperson said.
But it’s unclear whether management has made any changes in response to any of those employees’ demands, which include more staff, payroll transparency, advance notice of staff and schedule changes and mandatory training for new hires, among other items.
In addition to filling and verifying prescriptions, pharmacy employees often have to juggle patient phone calls, administer a growing number of vaccines this fall, work with insurance companies on issues such as copays and reimbursements, perform rapid Covid and flu testing and deal with angry customers who are seeing longer wait times due to understaffing.
Biden calls Johnson, Schumer for White House meeting as congressional chaos stirs government shutdown fears
What’s ‘WcDonald’s?” McDonald’s restaurants to transform into the fictional restuarant this week with new menu items
NYPD officers describe heroic response to man who fell onto Washington Heights subway tracks
Subaru, Please Don’t Use Any Of These Names You Just Trademarked
Rumpke expands into Illinois with acquisition of landfill and hauling company
The Best Moisturizing Body Washes I’ve Tried for My Super Dry Skin
Get Caught Up in Sydney Sweeney's Euphoric People's Choice Awards 2024
Beyoncé Revealed She’s Dealt With Scalp Psoriasis While Promoting Her New Hair Care Line
People Who Have Had COVID Face a Much Higher Risk of Chronic Fatigue, Study Says
Meghan Markle and Prince Harry Just Fired Back at Critics With 3 Words After Sussex Website Rebrand, Canada Trip
Actor Yara Shahidi Shows Off Her AMAZING LEGS At Fashion Week
Jenelle Evans’ Sister Calls David Eason Separation a Publicity Stunt
Lenovo’s Project Crystal Is a Concept Laptop With a Transparent Display
There Are No ‘Obstacles’ Preventing Prince Harry From a Royal Return Despite Rumors, Expert Says
How to Keep Your Loved Ones Safe From Financial Scams
News20 hours ago
Son Accused of Setting Mom’s House Ablaze to Cover Up Her Murder
News19 hours ago
Stock futures are little changed ahead of key inflation data and corporate earnings: Live updates
Travel19 hours ago
Qantas Group Unveils Airbus A220 Interiors and Expansion Plans
Lifestyle7 hours ago
Whoopi Goldberg Invests in Blkfam, a New Free Kid-Friendly Streaming Service for Black Audiences: ‘I Feel Like We’re Not Always Represented in the Best Possible Way’ (EXCLUSIVE)
Lifestyle18 hours ago
Spirit Awards Broadcast Disrupted by Pro-Palestinian Protester With Speaker; Chants Drown Out Presenters and Winners
News20 hours ago
Our Favorite Pillows for a Restful Night’s Sleep
News19 hours ago
An Insightful and Truly Fun Cooking Show
News18 hours ago
Jennifer Aniston sparks engagement speculation by wearing HUGE diamond ring at the SAG Awards – after revealing she will ‘never say never’ to marriage despite having ‘no interest’